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Customer Experience

ClientHub improvements and service notices

FulTank is preparing ClientHub improvements focused on visibility, self-service functionality, account management, support communication, and fuel wallet control.

Coming Soon ClientHub Service Notices

FulTank is preparing a major ClientHub enhancement focused on visibility, self-service functionality, account management, support communication, document access, and service notifications. These improvements form part of our ongoing commitment to delivering a better customer experience.

Improved account management

ClientHub improvements will make it easier for customers to manage key account details and interact with their FulTank profile more efficiently.

  • Easier profile updates.
  • Better personal and company information management.
  • Improved security controls.
  • Faster password and account recovery flows.

Enhanced fuel wallet visibility

FulTank is working toward better visibility across wallet balances, transaction activity and card-funding status.

  • Better balance visibility.
  • Clearer transaction history.
  • Improved card funding tracking.
  • Enhanced allocation monitoring.

Improved document centre

Customers will have clearer access to important account and application documents inside ClientHub.

  • Access invoices.
  • Download statements.
  • View uploaded FICA documents.
  • Track application and account documents.

Better support experience

Support improvements are designed to make ticket tracking and customer communication clearer and easier.

  • Improved support ticket management.
  • Ticket reference tracking.
  • Status updates directly inside ClientHub.
  • Faster communication with support teams.

Service notifications

Customers will receive clearer notifications regarding:

  • Card top-ups and funding allocations.
  • Account activity and important profile updates.
  • Support ticket status changes.
  • New FulTank announcements.
  • Scheduled maintenance notices.

Future features under consideration

Multi-card managementMore control for families, drivers and business card users.
Wallet-to-card allocationsImproved visibility over fund movement from wallet to card.
Business fleet controlsBetter tools for teams, drivers and fleet operations.
Usage analyticsClearer insights into fuel spend and card activity.
Mobile-friendly dashboardA smoother experience across phones and smaller screens.
Self-service card orderingFuture options to request additional cards more easily.
What this means for customers: These enhancements are designed to give customers greater control, better visibility, and easier access to important account information without changing the way FulTank works today.

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